Working days
Within 24 hours
Monday to Friday, Central European Time
Contact
We usually reply within one working day.
Every message is read and answered directly. There is no support chatbot and no ticket queue.
Email
For bug reports, feature ideas, account questions, privacy questions — anything Kuantura-related.
When you'll hear back
Weekends & holidays
1–2 days
Replies continue outside working hours
What speeds up a reply
When you write in, including these makes the back-and-forth shorter:
- What you were trying to do — even one sentence is enough.
- What actually happened — what you saw on screen, error message if any.
- Browser & device — “Chrome on Mac” or “Safari on iPhone”.
- A screenshot — usually beats five paragraphs of description.
What Kuantura will never do over email
- Ask for your password. Kuantura will never request your password by email, under any circumstances. Any message that does is not from Kuantura — forward it to support@kuantura.com.
- Send unsolicited attachments. Replies from Kuantura link to kuantura.com; they never attach files you did not ask for.
- Move money or execute trades. Kuantura is read-only by design — it analyses your portfolio but never touches your broker or bank.
Press, partnerships, integrations
Same address: support@kuantura.com. Mention the topic in the subject line and it gets routed accordingly.
Where Kuantura operates
Kuantura is an independent product operated from Norway. Your portfolio data is stored in an EU region (Frankfurt) by our database provider. See the Privacy Policy for the full picture.